It seems that Apple is gearing up for the launch of the iPhone 3G by distributing a 3-page FAQ document to Apple Store employees. Most of the information is nothing new to us, but there are a few things worth mentioning, which I have listed after the jump.
“You may not place iPhone 3G on hold for anyone. No exceptions. It is critical that all stores follow the same process to ensure every customer has an equal and fair opportunity to purchase a phone.”
If a customer says, “I just bought a first generation iPhone. Will I be able to upgrade to an iPhone 3G at a discounted price or exchange it for an iPhone 3G?,” Apple store reps are being told to say that they “don’t have any information regarding upgrades.”
Customers may then ask, “Are you going to change the iPod touch pricing now that you lowered the cost of iPhone?” To this, employees should respond by saying, “Not that I am aware of.”
“Detailed rate plans have not yet been announced. When they are announced, Apple Store Specialists will be ready to review and help [customers] pick out the best plan for [their] needs.”
Like I said, not much new to see here, but it’s worth a glance. With just over two weeks to go, I’m sure we’ll start hearing some more detailed info any day now.
[via AppleInsider]
That’s pretty funny that you posted that. About 2 months ago and way before the 3g was announced, I walked into the Apple Store in downtown Portland, OR. This was while all the iPhones seemed to have disappeared from inventory nationwide. I asked a specialist if new iPhones were coming.
And he gave me a flabbergasted look. He said “there’s a new iPhone coming?” as if the thought had never crossed his mind. “I haven’t heard anything about a new iPhone,” the specialist said. I thought he was making a mockery of me but now I know the jackass was just saying what Apple told him to say. HAHA!