Got an iPhone? Had your first AT&T bill through yet? You might be in for a surprise – David Pogue certainly was, when a small tree’s-worth of paper dropped through his letterbox.
“It’s a staggeringly, hatefully complex document, designed by some Monty Pythoneseque committee in charge of consumer confusion”
Turns out AT&T itemise each kilobyte of data transferred – in Pogue’s case over six pages’ worth - all with the meaningless code of “Data Transfer”. As he points out, everyone has an unlimited data contract, so they don’t really need to know each tiny exchange.
There are a couple of unknown charges, as well:
“The first bill, believe it or not, comes to $150. It’s filled with unexplained services and features that were never mentioned during the signup process, like MEDIA MAX, EXPD M2M, VOICE PRIVACY, and AT&T DIRECT BILL”
You might not think this is too unusual for a cellphone contract – and yes, you’re probably right – but it stands in stark contrast to the simplicity of the iPhone activation procedure. Perhaps Apple should take over all the paperwork on AT&T’s behalf, too.
[via O'Grady's Powerpage]