After the individual experienced poor reception, they called AT&T customer service, who then said they could do something to boost the network. After what I imagine to be a few switches being flipped, the user experienced improved reception.

And while all of this is rather vague and unspecific, I can’t help but wonder if the customer service representative was just saying he was doing something to provide a placebo effect. If that’s the case, that’s pretty messed up. Poor reception is a serious inhibitor to successful iPhone use. And with the 2.0.2 update not yet showing conclusive results, people are looking desperately for a solution. Pretending to fix a problem is just not cool.

[via Gadget Lab at Wired.com]

Another problem is that users seem to only be able to connect to the 3G network for a few minutes a time before being dropped off and switched over to the EDGE Network. Poor reception is also a commonly reported problem. 

And it seems like AT&T is merely pointing fingers at Apple, claiming it must be the phones that are causing this dodgy reception. It is still unclear what exactly is to blame but an AT&T spokesperson is steadfast in reassuring users that the 3G network is “performing great.”

[via Gadget Lab at Wired.com]